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1. Do I have to use both the Date and the
Client fields on the Sort Order History form?
No. You can use only the Date field or only the Client field to sort your
records. However, you can use both Date and Client if you want.
2. How can I keep track of the charges I incurred for a specific client?
Use the 'Sort By: Client' field on the Sort Order History template to
type your client information, and then click the Sort button. This will
display a list of every purchase record in the last 90 days that matches
the client information you entered.
Use the 'Sort By: Date' field with the Client field to display purchase
records for a specific client within a specified period of time.
3. How do I display purchase records for a specific date or date range?
Use the 'Sort By: Date' field on the Sort Order History template to restrict
your search to a specific date or date range, and click the Sort button.
This will bring you a list of every purchase record in the last 90 days
that matches the date(s) you entered.
Use the 'Sort By: Client' field with the Date field to display purchase
records for a specific client within a specified period of time.
4. How do I know when a credit has been applied to my account?
Your Order History keeps track of credits as well as your purchases. Credits
will be included in the list of purchase records that you retrieve from
your Order History.
5. Credit for a search is listed in my Order History but has not been
applied to my credit card yet. Why?
As with most credit card transactions, credits can sometimes take from
60 to 90 days to be applied to your credit card account. If a credit record
is displayed in your Order History, you can be assured that it has been
sent to your credit card provider and the processing is under way.
6. Can I print or download my purchase records without your graphics appearing
on the page?
Yes. Click the 'Viewing Format: Printable' link at the top of your purchase
record list. Then use your browser's Print or Download function. Click
your browser's Back button to return to the graphic presentation of your
purchase record list.
7. When I received my monthly credit card statement, I had questions about
some of the charges. How can I obtain more information about a specific
charge?
Use your Order History to retrieve detailed information about each of
your purchases. It's very informative and should answer any questions.
If you still have questions after reviewing the log, please call LexisNexis
Customer Service at 1-800-897-3183.
8. Why do you only keep track of my purchase records for 90 days?
We want to ensure you have ample time to use your Order History for your
billing needs or to reconcile your credit card statement. In addition,
most credit card companies give you 90 days to contest any charges made
to your account. While we hope you do not ever need to contest any of
your LexisNexis™ by Credit Card charges, we are ensuring you have the
information you need should the situation arise.
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