LexisNexis™ by Credit Card allows anyone with a credit card to search on a Pay-as-you-go or "Subscription" basis. The areas that are available for searching the Pay-as-you-go pricing structure include Legal Information, News Sources, Company & Financial Information, Public Records, and Area of Law. The Subscription pricing structure includes Newspapers, Business and Financial databases, Business Sources, and Major Papers.

Contacting Customer Support
The LexisNexis Customer Support team is available 24/7 to answer your questions about registering, ID or passwords, printing, or technical troubleshooting.

Who can I call when I have a question about LexisNexis by Credit Card?
Call LexisNexis Customer Support at 1-800-543-6862. If you are located outside the United States, please refer to these LexisNexis Customer Support telephone numbers.

How can I send feedback about LexisNexis by Credit Card?
You can click the feedback link on the left hand side of any page to send us feedback.

Self-help Options
There are many ways to find the LexisNexis by Credit Card troubleshooting and usage information you need.

Where can I find assistance with the search feature?
Click on tips in the upper right-hand corner of the search template.

How can I find information on my current account or subscription?
Click on My Products from the navigational toolbar for information regarding your account.

How can I find information about a particular source?
You can find source information, including the source coverage and description, by clicking on the that appears to the right of each source name. For additional information, refer to source information.

How do I find the proper citation format to Shepardize® a case?
Take the following steps to find a listing of proper citation formats:

1. Click Check a Citation from the left navigational links.
2. Refer to the Search Tips under the Enter the Citation to be Checked box.
3. Scroll down to the Check a Citation heading.
4. Click the link for help with Shepard's citation formats.

How do I find the proper citation format to Get a Statute?
Take the following steps to find a listing of proper citation formats for statutes:
1. Click Get a Case or Statute from the left navigational links
2. Refer to the Search Tips under the Get by Citation box
3. Scroll down to the Get a Document heading
4. Click the link for help with statute formats.

Research and user assistance
Research assistance for LexisNexis by Credit Card is provided via page help and tips located within the LexisNexis by Credit Card product.

Direction for technical support
LexisNexis Customer Support offers 24/7 assistance for your technical needs.

Who can I contact if I am having difficulty connecting to LexisNexis by Credit Card?
Call LexisNexis Customer Support at 1-800-543-6862. If you are located outside the United States, please refer to these LexisNexis Customer Support telephone numbers.

Log in issues, including Password and ID questions
You must register for LexisNexis by Credit card to obtain an ID and password for the LexisNexis services. Customer Support representatives are standing by to assist you with the registration process and ID and password issues.

What should I do if I have difficulty signing on with my LexisNexis by Credit Card ID?
Confirm that you entered your current LexisNexis ID and password in the correct fields. If you believe that you have typed your ID and password correctly and know your ID is active for use on LexisNexis by Credit Card, then contact LexisNexis Customer Support at 1-800-543-6862. If you are located outside the United States, please refer to these LexisNexis Customer Support telephone numbers.

What should I do if I forget my password?
Call LexisNexis Customer Support at 1-800-543-6862. If you are located outside the United States, please refer to these LexisNexis Customer Support telephone numbers.

Billing, Payment and Account Questions
LexisNexis by Credit Card gives you the convenience of searching the LexisNexis services without creating an account with LexisNexis. All services are charged to your credit card.

Will I receive an invoice when I purchase documents using LexisNexis by Credit Card?
No, you will not receive any type of invoice in the mail. You will receive an electronic receipt on your screen after purchasing documents.

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